OmniCRM2018-12-13T18:49:39+00:00

Omni-Channel CRM Solution

Omni-Channel CRM means “Customer Relationship Management System” designed especially for big retail enterprises to break down the boarders between online and offline. Using comprehensive data to do effective group communications and achieve the biggest benefits for brands.

Omni-Channel

CRM Solution

Omni-Channel CRM
Omni-Channel CRM means “Customer Relationship Management System” designed especially for big retail enterprises to break down the boarders between online and offline. Using comprehensive data to do effective group communications and achieve the biggest benefits for brands.

New Retail, New Landscape

Members are core to a brand’s value. Developing and maintaining members are major business goals for increasing sales and the long-term development of a brand. In new retails era, providing the most comprehensive shopping experience in different channels is the key to create a better value for a brand. OmniCRM helps brands break the boundaries between the online and offline worlds to effectively increase sales performance and discover new business opportunities.

Data Integration ; Member Development

OmniCRM connects brands’ official websites, APPs and integrate members’ information from multiple channels. OmniCRM will not only increase the satisfaction of customers’ shopping experience, but also allow brands to better understand the customer behavior. OmniCRM provides analysis for membership growth, channels that bring in new customers, and customers’ spending power hierarchy so that brands can develop. Comprehensive data analysis not only assists brands in recognizing high net value customers and developing their unique member loyalty program, but also in analyzing members based on their characteristics of purchasing, preference of products & level of interactions, as well as repurchase rates. With the help of comprehensive data integration, brands will be able to stay on top of their member development which means ensuring stable growth of their sales performance. This is also the reason why OmniCRM is crucial to brands in the new retail era.

Data Integration ; Member Development

OmniCRM connects brands’ official websites, APPs and integrate members’ information from multiple channels. OmniCRM will not only increase the satisfaction of customers’ shopping experience, but also allow brands to better know the customer behavior. OmniCRM provides analysis for membership growth, channels that bring in new customers, and customers vale so that brands can develope and maintain members better. Comprehensive data analysis not only assists brands in recognizing high net value customers and developing their unique member loyalty plans, but also in analyzing members based on their characteristics of purchasing, preference of products & level of interactions, as well as repurchase rates. With the help of comprehensive data integration, brands will be able to stay on top of their member development which means ensuring stable growth of their sales performance. This is also the reason why OmniCRM is crucial to brands in the new retail era.

Right marketing resource ; Effective member communication

The key to winning the competition in the new retail era is to provide precise communications with members. New advertisements that combine with purchasing data are heading toward this direction. Precise communication means using free or a small amount of marketing budget to achieve the goal of high yields and provide stronger support to both the customer and marketing end for brands. With the support of continuous technological development, OmniCRM helps brands achieve the vision of comprehensive data analysis. Connecting data of member activities in both online and offline scenarios effectively predicts member behaviors. Conduct online to offline marketing plans and track effectiveness to keep optimizing each promotional activity to create better revenues. Online consumers are 10 times more than the visitors to brick-and-mortar stores. Using effective social media and advertising platforms to do intelligent releases, and tracking the purchasing behavior of every customer are the only ways to combine them more accurately to omni-channel management of brands.

OmniCRM – from monitoring comprehensive data to precise communication and effectiveness analysis

Membership Management

Collect, integrate, and transfer Omni-Channel member info; knowing your members means knowing your sales performance.

Loyalty Plan

Provide promotions and activities for members of different levels and come up with loyalty plans exclusive to brands.

Key Indicating Data

Trend report for omni-channel management helps brands monitor their member activities

Member Communication Model

Use NAPL model and machine learning to customize member activities

Marketing Campaign Management

Discover the best operation to achieve high rewards.

Learn more about 91APP Enterprise Solutions

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Learn more about 91APP Enterprise Solutions

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